1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and DNSPulse ("we," "us," or "our") regarding your access to and use of the DNSPulse email infrastructure monitoring service available at dnspulse.hamcut.in (the "Service").

By registering for an account, accessing, or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

2. Eligibility

You must meet the following requirements to use our Service:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Service under applicable laws
• Provide accurate, current, and complete registration information
• Maintain the security and confidentiality of your account credentials

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including for violation of these Terms.

3. Account Registration and Security

3.1 Account Creation

To use DNSPulse, you must create an account by providing:

• Your full name
• A valid email address
• A secure password meeting our security requirements

All new accounts are subject to admin approval before gaining full access to the Service. This approval process is designed to prevent abuse and maintain service quality.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password and account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Using a strong, unique password not shared with other services

We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Account Approval

New accounts require admin approval. During the approval process:

• Your account will have "pending" status with limited access
• We may review your registration information to prevent abuse
• You will be notified via email once your account is approved
• We reserve the right to deny approval without providing a reason

4. Service Description

DNSPulse provides derived infrastructure-level diagnostics based on publicly queryable DNS reputation systems and internal analysis.

4.1 Core Features

• DNS Authentication Monitoring: SPF, DKIM, and DMARC record validation
• Sender Infrastructure Analysis: Domain and IP reputation analysis across multiple reputation signal systems
• Deliverability Readiness Score: Warm Index calculation (0-100) with detailed breakdown
• Infrastructure Intelligence: Historical abuse indicators analysis, shared pool detection, and risk signal monitoring
• Real-Time DNS Checks: On-demand DNS lookups and configuration validation
• Historical Tracking: 30-day trend analysis and monitoring snapshots of derived signals

4.2 Data Sources and Accuracy

DNSPulse queries only publicly queryable or licensed intelligence systems and does not access or extract data from restricted or non-permitted interfaces. All outputs are derived signals and not direct representations of any third-party dataset.

4.3 Service Availability

While we strive for maximum uptime, we do not guarantee uninterrupted service. The Service may be subject to:

• Scheduled maintenance and updates
• Temporary disruptions due to technical issues
• Changes, modifications, or discontinuation at our discretion
• Rate limits and usage restrictions based on your subscription plan

5. Subscription Plans and Payment

5.1 Plan Options

DNSPulse offers the following subscription tiers:

• Free Plan: Verdict-only access with basic infrastructure monitoring and limited checks
• Single Report ($2): One comprehensive report with complete analysis
• Starter Plan ($10/month): 10 full reports per month with priority support and monthly rollover
• Professional Plan ($40/month): 50 full reports per month with priority support and API access

5.2 Payment Terms

• Billing Cycle: Monthly subscriptions renew automatically on the same day each month
• Payment Methods: We accept major credit cards and other payment methods via Stripe/Razorpay
• Currency: All prices are in USD unless otherwise stated
• Tax: Prices do not include applicable taxes, which will be added at checkout
• Failed Payments: Subscription services may be suspended if payment fails

5.3 Refund Policy

Due to the nature of our Service:

• Single report purchases are non-refundable once the report is generated
• Monthly subscriptions may be canceled at any time but are non-refundable for the current billing period
• We may offer refunds on a case-by-case basis at our sole discretion for service issues
• Contact support@hamcut.com for refund requests with detailed justification

5.4 Plan Changes and Cancellation

• You may upgrade your plan at any time with immediate effect
• Downgrades take effect at the end of the current billing period
• Unused report credits may roll over based on your plan terms
• You may cancel your subscription at any time from your account settings
• Cancellations are effective at the end of the current billing period

6. Acceptable Use Policy

When using DNSPulse, you agree NOT to:

• Abuse the Service: Use automated scripts, bots, or tools to excessively query our system beyond reasonable limits
• Violate Laws: Use the Service for any illegal purpose or to facilitate unsolicited or malicious email campaigns
• Circumvent Restrictions: Attempt to bypass account approval, rate limits, or payment requirements
• Interfere with Operations: Disrupt, overload, or impair the Service or its infrastructure
• Reverse Engineer: Decompile, disassemble, or reverse engineer any part of the Service
• Misrepresent Identity: Impersonate others or provide false information
• Share Accounts: Allow unauthorized third parties to access your account
• Scrape Data: Extract data from the Service for competitive or commercial purposes without permission
• Violate Third-Party Rights: Infringe on intellectual property, privacy, or other rights

Violation of this Acceptable Use Policy may result in immediate account suspension or termination without refund.

7. Intellectual Property Rights

7.1 Our Rights

The Service, including all content, features, functionality, software, code, algorithms, and user interfaces, is owned by DNSPulse and is protected by:

• Copyright, trademark, and other intellectual property laws
• International treaties and conventions
• Trade secret protections

You may not copy, modify, distribute, sell, or lease any part of our Service without explicit written permission.

7.2 Your Rights

You retain all rights to the domains, DNS records, and data you submit to the Service. By using the Service, you grant us a limited license to:

• Process and analyze your submitted data to provide monitoring services
• Store your data on our servers for the duration of your account
• Use aggregated, anonymized data for service improvement and analytics

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual license to use such feedback without compensation or attribution.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. Key points include:

• Data Collection: We collect account information, domain data, and usage analytics
• Data Storage: 30-day rolling retention for monitoring data; account data retained while active
• Data Security: Industry-standard encryption, bearer token authentication, and secure storage
• Data Sharing: We do not sell your data; limited sharing with service providers as described in our Privacy Policy
• Your Rights: Access, correction, deletion, and data portability rights

Please review our full Privacy Policy for comprehensive details.

9. Third-Party Services and APIs

DNSPulse integrates with third-party services to provide comprehensive monitoring:

• DNS Lookup Services: For DNS record queries and validation
• Reputation Signal Systems: For reputation checking across multiple DNS-based and reputation intelligence systems
• Infrastructure Risk Datasets: For identifying historical abuse and infrastructure risk indicators
• Payment Processors: Stripe or Razorpay for payment processing

These third-party services operate independently and have their own terms and privacy policies. We are not responsible for their actions, availability, or data practices. Your use of these services through our platform indicates acceptance of their respective terms.

10. Disclaimers and Warranties

10.1 Service "As Is"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of non-infringement or error-free operation
• Warranties regarding accuracy, completeness, or reliability of data
• Warranties of uninterrupted or secure service

10.2 No Guarantee of Results

We provide monitoring and analytics tools but do not guarantee:

• Improved email deliverability or factors that may influence deliverability outcomes
• Removal from reputation signal systems or improved sender reputation scores
• Specific Warm Index scores or monitoring outcomes
• Accuracy of third-party data sources (DNS, reputation signal systems)

The Service provides informational analysis only. You are solely responsible for your email infrastructure configuration and deliverability practices.

10.3 External Data Sources

Our Service relies on external APIs and data sources that we do not control. We are not responsible for:

• Inaccuracies or errors in third-party data
• Unavailability of external services
• Changes to third-party APIs or policies
• Delays in data updates from external sources

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DNSPULSE SHALL NOT BE LIABLE FOR ANY:

• Indirect, Incidental, or Consequential Damages: Including lost profits, revenue, data, or business opportunities
• Service Interruptions: Downtime, data loss, or failed monitoring checks
• Third-Party Actions: Blocklisting, reputation damage, or deliverability issues
• Security Breaches: Unauthorized access to your account due to your negligence
• Reliance on Data: Business decisions made based on monitoring results

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow certain warranty disclaimers or limitations of liability. In such cases, our liability will be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless DNSPulse, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your email sending practices or infrastructure configuration
• Any content or data you submit to the Service
• Disputes with other users or third parties

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

• Canceling your subscription from account settings
• Contacting our support team for account deletion

Termination does not relieve you of payment obligations for the current billing period.

13.2 Termination by Us

We may suspend or terminate your account immediately, without notice, if:

• You violate these Terms or our Acceptable Use Policy
• Your payment method fails or your account is past due
• We suspect fraudulent, abusive, or illegal activity
• Required by law or court order
• We discontinue the Service (with reasonable notice)

13.3 Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• Your account data will be deleted within 30 days
• Unused report credits will be forfeited
• Sections 7, 8, 10, 11, 12, and 14 shall survive termination

14. General Provisions

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which DNSPulse operates, without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through:

• Informal Resolution: Contact support@dnspulse.hamcut.in to attempt good-faith resolution
• Binding Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration
• Class Action Waiver: You waive the right to participate in class action lawsuits

14.3 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Updating the "Last updated" date at the top of these Terms
• Posting the revised Terms on our website
• Sending email notification for significant changes

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

14.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.5 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DNSPulse regarding the Service, superseding any prior agreements.

14.6 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate or successor without restriction.

14.7 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.

15. Contact Information

For questions, concerns, or notices regarding these Terms of Service, please contact us:

We will respond to your inquiries within 7 business days.