1. Introduction

Welcome to DNSPulse ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email infrastructure monitoring service at dnspulse.hamcut.in (the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you register for an account, including:

• Account Information: Full name, email address, and password (encrypted)
• Domain Information: Sending domains, IP addresses, and DNS records you choose to monitor
• Communication Data: Any correspondence you send to us, including support requests

2.2 Automatically Collected Information

When you access our Service, we automatically collect certain information about your device and usage patterns:

• Log Data: IP address, browser type, operating system, access times, and pages viewed
• Session Data: Authentication tokens, session identifiers, and user agent information
• Device Information: Device identifiers, hardware model, and network information

2.3 Infrastructure Metadata (Non-Personal Content)

DNSPulse processes domain and server metadata only and does not process personal communications, message content, or recipient identities. To provide our monitoring services, we collect and analyze:

• DNS Records: SPF, DKIM, DMARC, MX, and other DNS authentication records
• Reputation Signals: infrastructure risk indicators and deliverability risk factors
• Network Intelligence: IP pool information, shared infrastructure analysis, and derived risk signals
• Historical Data: 30-day trend analysis and monitoring snapshots of infrastructure metadata

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our email monitoring platform
• Account Management: To create and manage your account, including authentication and authorization
• Monitoring & Analytics: To perform DNS authentication checks, reputation scoring, reputation signal detection, and network intelligence analysis
• Communication: To send you service-related notifications, updates, and security alerts
• Support: To respond to your inquiries and provide customer support
• Service Improvement: To analyze usage patterns and improve our platform's functionality
• Security: To detect, prevent, and address technical issues, fraud, and security incidents
• Compliance: To comply with legal obligations and enforce our Terms of Service

4. Data Storage and Security

4.1 Data Storage

Your data is stored securely in our database infrastructure. We implement the following measures:

• Encrypted database connections using SSL/TLS protocols
• Password hashing using industry-standard bcrypt algorithms
• Regular automated backups with encrypted storage
• Data retention policies aligned with service requirements

4.2 Security Measures

We implement appropriate technical and organizational security measures to protect your information:

• Bearer token authentication with secure session management
• Role-based access control (RBAC) for admin and user permissions
• Account approval workflow to prevent unauthorized access
• Regular security audits and vulnerability assessments
• Secure API endpoints with authentication requirements

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform (e.g., DNS lookup services, reputation services, cloud hosting providers). These parties are bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with your explicit consent for specific purposes.

6. External Services and APIs

Our Service integrates with external APIs and services to provide monitoring functionality:

• DNS Lookup Services: To query and validate DNS records
• Reputation Signal Systems: To check infrastructure reputation across multiple DNS-based and reputation intelligence systems
• Infrastructure Risk Datasets: To detect historical abuse and infrastructure risk indicators
• Mail Provider Feedback: To retrieve derived sender reputation indicators (e.g., Gmail Postmaster)

These external services have their own privacy policies. We recommend reviewing their policies to understand how they handle data.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and review your account information at any time through your dashboard
• Correction: You can update or correct your account information in your profile settings
• Deletion: You can request deletion of your account and associated data by contacting us
• Data Portability: You can request a copy of your data in a portable format
• Opt-Out: You can opt out of non-essential communications
• Withdraw Consent: You can withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided in Section 11.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Data: Retained while your account is active
• Monitoring Data: 30-day rolling historical data for trend analysis
• Transaction Logs: Retained for audit and compliance purposes
• Deleted Accounts: Personal information is deleted within 30 days of account closure, except where required by law

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to our facilities and to third-party service providers.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your request within 30 days of receipt.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top of this policy
• Sending an email notification to your registered email address (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

13. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on consent, contract performance, legal obligations, and legitimate interests
• Right to Object: You have the right to object to processing based on legitimate interests
• Right to Restriction: You can request restriction of processing in certain circumstances
• Right to Lodge a Complaint: You can file a complaint with your local data protection authority
• Data Protection Officer: For GDPR-related inquiries, contact our DPO at privacy@dnspulse.hamcut.in